If when you tap the smartlink on your Android device, you see an article asking you to open the link on a mobile device despite already being on a phone, first ensure you have a strong internet connection. Try toggling between wifi and cellular data. If this does not resolve the issue, try the following steps:
- Click on the Vision link.
- Tap on the vertical 3 dots icon for the menu options in the Chrome browser on the device.
- Deselect the checkbox beside the Desktop site box.
The page will automatically reload.
If this does not work, or it is already deselected, please try going to the Google Play store and downloading the Truepic Vision app directly. After doing so, click the smartlink you were emailed or texted.
If you continue to face challenges getting into the app after trying both of these things, please create a support ticket with the following details that will allow us to try to replicate the issue:
- Make and model of your Android device
- Operating system version
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