1. The error will likely display like in the screenshot below.

2. Go to the Settings app on your iOS device, and select "Apps".

3. Go to "Safari".

4. Scroll to the bottom of this list, and find Camera.

5. Click on Camera and ensure it is set to either "Ask" or "Allow". Deny will not work.

6. Go back one screen, and find Microphone. Microphone permissions must not be set to deny, or the Camera permissions will not work.

7. Click on Microphone and ensure it is set to either "Ask" or "Allow". Deny will not work.

8. Go back to the web app in Safari, where you started; if you cannot find the Safari app, please click on the link you received asking you to use the web app.

9. Check the Site Settings by going here:

10. Then click the ... button at the bottom right of the screen.

11. Scroll down to the site settings. Camera, Microphone, and Location must all be set to "Ask" or "Allow". If any are set to "Deny", the permissions will not work.

12. When complete, press Done, click on the webpage again, and refresh the webpage. Click the camera permissions or photo question again. A popup should appear, asking for permissions. Click Allow.

The camera error should now be successfully resolved, and you can move forward with using the Vision Web App.

If you are still running into issues after trying these steps, please contact us.

1. The error should display like in the screenshot below.

2. Go to the Settings app on your iOS device, and select "Apps".

3. Go to "Chrome".

4. Locate both Camera and Microphone and ensure they are both enabled (green). If either is not enabled, enable them; Microphone permissions are required for Camera permissions to work.

5. Go back to the web app in Chrome, where you started; if you cannot find the Chrome app, please click on the link you received asking you to use the web app.

6. Refresh the page, and click on the Allow Access button under Camera/Microphone permissions again.

7. Chrome should prompt you to allow camera permissions. Click Allow.

The camera error should now be successfully resolved, and you can move forward with using the Vision Web App.

If you are still running into issues after trying these steps, please contact us at support@truepic.com, or by phone at 619-512-9759.

2. Go to the Settings app on your Android device, and select "Apps".

3. Go to "Chrome".

4. Go to Permissions.

5. Find Camera; if it is not allowed, click on it.

6. Change Camera permissions to either Allowed or Ask.

7. Do the same with Microphone. If either is not enabled, enable them; Microphone permissions are required for Camera permissions to work.

8. Go back to the web app in Chrome, where you started; if you cannot find the Chrome app, please click on the link you received asking you to use the web app.

9. On the address bar on the page, locate the icon to the left that looks like 2 lollipops sideways and click it.

10. Click Permissions.

11. Ensure both Camera and Microphone are allowed.

12. Click back on the website, refresh the page, and click on the Allow Access button under Camera/Microphone permissions again.

13. Chrome should prompt you to allow camera permissions. Click either of the Allow options.

The camera error should now be successfully resolved, and you can move forward with using the Vision Web App.

If you are still running into issues after trying these steps, please contact us at support@truepic.com, or by phone at 619-512-9759.