If you receive the error "Location permission denied", this is likely because you do not have location turned on for your device, or that certain location permissions are not set for the browser on your device. Please note that the only browsers supported when using the Vision Web App are Safari and Chrome on Apple/iOS and Chrome on an Android device. Please choose which browser you are using below in order to receive instructions related to how to fix this issue.
TABLE OF CONTENTS
Safari - iOS (iPhone/iPad)
1. The error will likely display like in the screenshot below.
2. Go to the Settings app on your iOS device, and select "Apps".
3. Go to "Safari".
4. Scroll to the bottom of this list, and find Location.
5. Click on Location and ensure it is set to either "Ask" or "Allow". Deny will not work.
6. Go back to the main Settings menu, find Privacy & Security, and click on it.
7. Click Location Services at the top of the screen.
8. Ensure Location Services is enabled (green) at the top of this screen.
9. Scroll down to Safari Websites (the apps are in alphabetical order) and click on it.
10. Ensure Safari Websites are set to "Ask Next Time Or When I Share" or "While Using the App"; Never will not work. Also ensure that Precise Location is enabled (green) below that option.
11. Go back to the web app in Safari, where you started; if you cannot find the Safari app, please click on the link you received asking you to use the web app.
12. Check the Site Settings by going here:
13. Then click the ... button at the bottom right of the screen.
14. Scroll down to the site settings. Camera, Microphone, and Location must all be set to "Ask" or "Allow". If any are set to "Deny", the permissions will not work, so change it to "Ask" or "Allow".
15. When complete, press Done, click on the webpage again, and refresh the webpage. Click Allow Access under Location Services again. A popup should appear, asking for permissions. Click Allow. The Precise location access should now be successfully resolved, and you can move forward with using the Vision Web App.
If you have already clicked the Allow Precise Location > Allow in Settings button and the camera is enabled but it does not allow you to take photos, please try the following:
Open the Settings app.
Tap on Privacy & Security.
Look for Location Services at the top of the screen and ensure it says On.
If it says "Off," tap it and toggle the switch for Location Services to On (green).
If you have an iOS device, and the Location Services at the top of the Settings > Privacy & Security > Location Services screen is greyed out and not able to be toggled on or off, you may have an alternate setting affecting this.
Go to the Settings app.
Tap on Screen Time.
Tap on Content & Privacy Restrictions.
Check to see if Content & Privacy Restrictions is turned on (green) at the top of the screen. If so, check below for Location Services. This must be set to "Allow" for you to alter your location services and enable precise location.
If you are still running into issues after trying these steps, please contact us.
Chrome - iOS (iPhone/iPad)
The error should display like in the screenshot below.
2. Go to the Settings app on your iOS device, and select "Apps".
3. Go to "Chrome".
4. Locate Location and click on it.
5. Ensure Location is set to either "While Using the App" or "Ask Next Time or When I Share" and that Precise Location is enabled below it.
6. Go back to the web app in Chrome, where you started; if you cannot find the Chrome app, please click on the link you received asking you to use the web app.
7. Refresh the page, and click on the Allow Access button under Precise Location Access again.
8. Chrome should prompt you to allow camera permissions. Click Allow.
The camera error should now be successfully resolved, and you can move forward with using the Vision Web App.
If you have already clicked the Allow Precise Location > Allow in Settings button and the camera is enabled but it does not allow you to take photos, please try the following:
Open the Settings app.
Tap on Privacy & Security.
Look for Location Services at the top of the screen and ensure it says On.
If it says "Off," tap it and toggle the switch for Location Services to On (green).
If you have an iOS device, and the Location Services at the top of the Settings > Privacy & Security > Location Services screen is greyed out and not able to be toggled on or off, you may have an alternate setting affecting this.
Go to the Settings app.
Tap on Screen Time.
Tap on Content & Privacy Restrictions.
Check to see if Content & Privacy Restrictions is turned on (green) at the top of the screen. If so, check below for Location Services. This must be set to "Allow" for you to alter your location services and enable precise location.
If you are still running into issues after trying these steps, please contact us.
Chrome - Android
The error should display like in the screenshot below.
2. Go to the Settings app on your Android device, and select "Apps".
3. Go to "Chrome".
4. Go to Permissions.
5. Find Location; if it is not allowed, click on it.
6. Change Location permissions to either Allow While Using this App or Ask every time, and ensure Use Precise Location is enabled below it.
7. Go back to the web app in Chrome, where you started; if you cannot find the Chrome app, please click on the link you received asking you to use the web app.
8. On the address bar on the page, locate the icon to the left that looks like 2 lollipops sideways and click it.
9. Click Permissions.
10. Ensure Location is Allowed. If it is blocked, toggle it to Allowed.
11. Click back on the website, refresh the page, and click on the Allow Access button under Precise location access again.
12. Chrome should prompt you to allow location permissions. Click either of the Allow options.
The precise location error should now be successfully resolved, and you can move forward with using the Vision Web App.
If you are still running into issues after trying these steps, please contact us at support@truepic.com, or by phone at 619-512-9759.
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