Getting Started Guide - Vision Camera App

Modified on Wed, 14 Jun 2023 at 02:55 PM

Welcome to the Vision Camera App

Truepic is the leading photo and video verification platform utilized by our clients. Truepic's Vision Camera app is a camera application available exclusively on iOS and Android devices.

If you were instructed to use the Vision Camera app by one of our clients, please wait until you have received either an email or text message (or both) with a link that will take you directly to your inspection request for submission.

As tempting as it may be to immediately download the Vision Camera, 
do not download the Vision Camera app without a Smartlink. 

Why?
 
Your inspection is "invite-only", which means that you cannot access your specific inspection unless you have the Smartlink to direct you there. 
If you download the Vision Camera app on its own, it will not work for you. 

Please wait until you receive a Smartlink either via text message or email.

You Received your Smartlink, What Now?

You will need to click directly on the link in the text message or email from a smartphone or tablet; there is no username or password required to login. If you received the link through email on a desktop, you can forward it to your smart device. Here are the steps it should take you through:

1) Open the text message with the link on your smartphone and click directly on the link

A screenshot of a text message thread is shown. The messages read "Hi Brittany, this is Brittany with Vision. We need some photos to process your request. This link will expire in 20 days - please tap the link below to begin taking photos." There is a link given after this.

2) The link will take you to the App Store or Play Store, where you can download the Vision Camera App

A screenshot of the Apple App Store is shown, with the page for the Vision Camera app open.

3) Once downloaded, you will be taken to the Vision Camera App, and your request will be open and ready for you

A screenshot of the Vision Camera app is shown, with the text "Truepic: Hello, Brittany! Let's take some photos." There is a checkbox for "I agree to the Terms of Service" and "Privacy Policy" and a button at the bottom labeled Get Started. At the very bottom, there is text "Not Brittany? Please Log Out" with Log Out as a clickable link.

Once again, there's no required password or username to access the app. It will automatically take you to the request where you can upload your photos.

Check out our Quick Start Guide Video!

This will direct you to Enable Camera and Allow Precise Location, select both to enable and open the camera

If you encounter an issue with this step, please check our Need Assistance page for troubleshooting options

Take Photos

Once your camera is enabled, you can start taking photos through the Vision Camera app

Edit Photos

Change Photo Category

To change the category or question a photo is in, select the drop-down at the top and click the correct category/question

Add Note

To add a Note or Description, select the +Add Note button and type in the text box

Edit Note

To Edit a Note or Description, select Edit Note and change your comment in the text box.
You will only see this option if a description already exists

Delete Photos

To delete a photo, select the image you want to delete from the List page, and then select the Trash icon in the upper-right hand corner

What's Next?

For an-in depth look into the Vision Camera app, check out:

Taking Photos with the Vision Camera App

Now that you have downloaded the Vision Camera app, you will be able to start capturing photos.

Click through the prompts at the bottom of the screen, "Get Started".
You will see the Photo List
Click on the small camera or videocamera icon to the right of the List item

Encountering an issue while trying to access your inspection request?

Check our Need Assistance Page or Contact us.